Explorer Trailers - Privacy Policy
Effective Date: January 18, 2026
At Explorer Trailers, we are committed to providing our customers with exceptional service. As providing this service involves the collection, use, and disclosure of some personal information about our customers, protecting their personal information is one of our highest priorities.
1. Accountability
Explorer Trailers is responsible for all personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with this policy and applicable Canadian privacy laws.
2. Information We Collect
We only collect personal information that is necessary to fulfill the following purposes:
• Mailing List: We collect your name and email address to send you updates, newsletters, and marketing materials.
• Contact Inquiries: We collect your name, email address, phone number, and any project details you provide so we can respond to your request for a custom trailer build.
• Technical Data: Our website may automatically collect your IP address and browser type for security and site optimization purposes.
3. Consent and CASL Compliance
We will only collect, use, or disclose personal information with your knowledge and consent, except where required or permitted by law.
• Express Consent: By checking the opt-in box on our newsletter form, you are providing express consent to receive Commercial Electronic Messages (CEMs) from us.
• Withdrawal of Consent: You may withdraw your consent at any time by using the "Unsubscribe" link in our emails or by contacting our Privacy Officer. We will honor all unsubscribe requests within 10 business days, as required by CASL.
4. Limiting Use, Disclosure, and Retention
We will not use or disclose your personal information for any purpose other than those for which it was collected.
• We do not sell customer lists or personal information to third parties.
• We only retain personal information for as long as necessary to fulfill the identified purposes or as required by law (e.g., for tax or warranty purposes).
5. Safeguards
We protect your personal information using security safeguards appropriate to the sensitivity of the information. This includes:
• Technical: Using SSL encryption for data transmission on our website.
• Administrative: Restricting access to personal data to only those employees who need it to perform their duties.
6. Openness and Individual Access
You have the right to access your personal information held by us. Upon written request, we will provide you with details regarding the use and disclosure of your information and provide access to that data. You may also challenge the accuracy of the data and request corrections.
7. Challenging Compliance
If you have questions, concerns, or a complaint regarding our privacy practices, please contact:
Privacy Officer Explorer Trailers, Email: support@explorertrailers.ca
LIGHTWEIGHT AND DURABLE
ON / OFF-ROAD RV'S
Whether you’re hitting a lakeside
campsite or heading deep off-grid, we
provide the ultimate foundation for
your next adventure.
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LOCATION
FORT ST JOHN, BC